The Internet Access Support Program is an initiative of KC Digital Drive. KC Digital Drive is a nonprofit civic organization with a mission to make Kansas City a digital leader in order to secure our economic prosperity and improve the quality of life for all people in the region.

FAQ

What types of assistance do you provide?

Our staff can help you:

• Sign up for federal benefit programs like the Lifeline Program or find low-cost plans to help you lower your monthly internet bill

• Choose the best ISP and services for your budget

• Help walk you through the process of establishing internet service at your home for the first time

• Refer you to partners that can help with computers, digital skills classes, or other resources

How much am I able to receive to help pay for my internet bill?

The amount of funding available will vary according to your income, your internet service provider, and the current cost of your internet plan. A summary of currently available programs can be found below:

• Lifeline - Up to $9.25 per month

• Low-Income Internet Plans - Many ISPs offer qualifying households a special discounted rate for internet access, with most plans costing $10-$15 per month.

Am I eligible?

Different broadband affordability options have different eligibility requirements. You may be able to qualify based on your income or if you participate in federal assistance programs like SNAP, Medicaid, SSI, or public housing assistance. The Internet Access Support Program can help you understand your eligibility for internet assistance benefits and walk you through the process of applying. 

The IASP is open to residents of Cass, Clay, Jackson, Platte, and Ray counties in Missouri, and Johnson, Miami, Leavenworth, and Wyandotte counties in Kansas

Does the IASP offer its own internet service?

No. The IASP can help you identify and pay for internet service by providers serving your address, but it does not offer its own internet service to households.

Where is this money coming from?

The Lifeline Program is funded directly by the federal government. Many internet service providers offer programs for low-income households to help them sign up for internet access at reduced rates. 

Does it matter who my provider is?

We are able to help you no matter who your current provider is or who you may be looking to sign up with or switch to. However, some benefits may only be available under certain providers. We can work with you to help understand what your options are under your current provider and discuss whether switching your provider may help you gain access to more opportunities for assistance. 

I’ve never had internet before. Can you help me get set up?

Yes! Our staff are available to help walk you through the process of signing up for internet access for the first time and getting your service set up. We can also connect you with other program-specific resources that may be able to help you depending on the programs you qualify for.

My internet access got cut off. Can you help me get reconnected?

Yes! We can help households who have had their internet disconnected. 

Can you help me purchase a laptop, tablet, or other internet devices?

Yes! We may be able to connect you with programs that offer discounts on certain internet devices, as well as organizations that offer low-cost devices.

Can multiple members of my household qualify for assistance?

No, financial assistance is only available on a household basis rather than an individual basis.

Can this help me even if I bundle my internet service?

Yes! We can help you find ways of affording your monthly bills even if you bundle your internet service with cable, phone, or other offerings. We can even help you think about whether you may be able to save additional money by cutting the cord and taking full advantage of your internet service to watch TV shows, movies, and videos using cheaper or free streaming services. 

What does the process look like?

First, we ask that you fill out this form to provide us basic details about your internet situation. Afterwards our team will reach out to you to get information about your needs. Based on this information, we will inform each household of the programs they are eligible for, and help walk you through the process of signing up.

Are there other local organizations that focus on digital equity and inclusion?

The Kansas City Coalition for Digital Inclusion is an open, collaborative group of Kansas City area nonprofits, individuals, government entities and businesses focused on fostering internet access and digital readiness in greater Kansas City. The KCCDI and its more than 60 members are a key source of information and support for digital inclusion programming.